FREQUENTLY ASKED QUESTIONS (FAQ's)
General
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1
What is so special about Spin24Star?
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2
What types of options can I explore on the Spin24Star official site?
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3
Can I access Spin24Star’s matches for free?
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4
The match I am currently participating in is malfunctioning. What now?
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5
Can I become a part of the Spin24Star affiliate program?
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6
What if my internet goes out during the session?
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7
How quickly can I search for my most-loved titles?
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8
What if I face an issue I can’t deal with?
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9
Is it possible to watch multiple matches concurrently?
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10
What if a live host messes up during a session?
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11
Are live hosts able to assist me with queries related to my account or balance?
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12
Who will inform me about the limits for live table sessions?
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13
Where to check the rule of the specific match?
Registration and Login
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1
What is the procedure for account creation on Spin24Star?
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2
What are the required details to register on Spin24Star?
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3
In case of any problems related to creating an account, what actions would you suggest?
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4
What to do if I can’t remember my username?
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5
What procedure do I need to follow if I forgot my password?
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6
Are there any age rules to open an account?
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7
Can I register an account for someone else?
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8
The system says my information already exists. Now what?
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9
Can I register more than one account on Spin24Star?
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10
I can’t access my account. Why?
Account and Verification
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1
What is meant by Know Your Customer (KYC)?
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2
What types of documents are required for KYC verification?
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3
Can I update my personal information?
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4
What if I don’t provide the required documents?
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5
Is it safe to provide my documents and personal information?
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6
Why is personal information important?
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7
Is Spin24Star open for underage players?
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8
How to freeze or delete my account?
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9
How much time does it take for the KYC verification?
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10
What to do if I don’t have the required documents?
Spin24Star Mobile
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1
What are the ways to have fun with Spin24Star titles on my mobile or tablet?
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2
Will the Spin24Star app work on my device?
Banking
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1
What deposit methods do you accept?
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2
How do I deposit funds?
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3
What is the minimum and maximum deposit amount?
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4
What is the minimum and maximum withdrawal amount?
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5
What currencies do you accept?
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6
How do I withdraw funds?
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7
How do I deposit via Bank Transfer?
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8
How do I deposit via Credit Card / Debit Card?
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9
How do I deposit via Wallets like Gpay, PhonePe, PayTM?
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10
How do I deposit via Net Banking (Direct)?
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11
Is it safe to make deposits and withdrawals on the platform?
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12
How do I cancel a withdrawal?
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13
How much time does it take for my withdrawal to reflect in my bank account?
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14
Is it mandatory to deposit money when opening an account?
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15
Is it allowed for someone to deposit into my Spin24Star account on my behalf?
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16
What could be the reasons for my withdrawal being canceled?
Promotions
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1
Where would I find the current promotions and bonuses?
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2
In what way can I see my promotion, which is active?
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3
The activation of my bonus has locked a portion of my funds. Why?
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4
What is the process of claiming my bonus?
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5
How does the procedure of cancellation for my active promotion how it goes?
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6
What do you mean by wagering requirements?
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7
Is there a bonus for the first deposit?
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8
In what different ways do the titles contribute to the promotion factors?
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9
What is this friend referral program?
Jeet Privilege Program
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1
What is Jeet Privilege?
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2
Where can I see my Loyalty Points?
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3
How to join the program?
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4
How to earn loyalty points?
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5
What is the process for redeeming Loyalty Points?
Privacy & Security
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1
Is Spin24Star secure?
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2
Is Spin24Star fair?
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3
What is the usage of my personal data?
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